Privacy Policy

Your privacy and protecting your privacy are important to us. In the following we are providing you with more details about our privacy policy with regard to the collection, usage and disclosure of information that we receive when you use our service. Also see the General Terms and Conditions.

Our goal in processing data is only to process personal data when this data is relevant to the sensible and economical use of the offerings in our online shop. Our privacy policy complies with the General Data Protection Regulation (GDPR).

In this document, we provide detailed information on the data we process when you visit our website, and the form in which we process this data. By doing so, we fulfil our obligation to provide information to you in accordance with Art. 13 of the GDPR.

Responsible person and contact details for data protection officer:

The person responsible for the data processing that takes place on our website is:

Lindsey van Parys
PATRONNE part of NS-MEDIA BV
Biebuyckstraat 27
9850  Deinze
BE 0749.494.056
Email: contact@patronne.be

According to the GDPR, personal data means “any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, a postal address, an email address or a phone number.

The General Data Protection Regulation guarantees you certain rights, which you can exercise against us if there are legal grounds for you to do so.

Art. 15 of the GDPR – Right of access by the data subject: You have the right to obtain confirmation from us as to whether personal data concerning you is being processed, and, where that is the case, which data is being processed and how the data is being processed.

Art. 16 of the GDPR – Right to rectification: You have the right to obtain from us without undue delay the rectification of inaccurate personal data concerning you. Considering the purposes of the processing, you also have the right to have incomplete personal data completed, including by means of providing a supplementary statement.

Art. 17 of the GDPR – Right to erasure (‘right to be forgotten’): You have the right to obtain from the us the erasure of personal data concerning you without undue delay. Please take note of the exception described under Point II. 4.

Art. 18 of the GDPR – Right to restriction of processing: You have the right to obtain from the controller restriction of processing.

Art. 20 of the GDPR – Right to data portability: Where we are processing your data based on your consent or to fulfil a contract, you have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit this data to another controller without hindrance from us, or to have the data transmitted to another controller, either directly or indirectly and insofar as it is technically feasible to do so.

Art. 21 of the GDPR – Right to object: You have the right to object, on grounds relating to your situation, at any time to the processing of personal data concerning you which is based on our legitimate interests or required in the public interest, or in the exercise of official authority.

If you object to the processing of your personal data, we will no longer process your personal data unless we can demonstrate that there are compelling grounds to do so which outweigh your interests, rights, and freedoms, or where we are required to process your data to file, exercise or defend a legal claim.

If we process your personal data for direct marketing purposes, you have the right to object to such processing of your data at any time. If you object to the processing of your data for direct marketing purposes, we will no longer process your personal data for this purpose.

Art. 77 of the GDPR and §19 of the BDSG – Right to lodge a complaint with a supervisory authority: You have the right to lodge a complaint with a supervisory authority, in the Member State of your habitual residence, place of work or place of the alleged infringement, if you consider that the processing of personal data relating to you infringes the applicable regulations.

If you have granted your consent, you may revoke this consent at any time. In such cases, all data processing that has taken place prior to the revocation of your consent will be deemed legally compliant. To revoke your consent, you may click on the link provided in any email you receive from us to unsubscribe from our email service. You can also change the appropriate setting in your user account or send an email to contact@patronne.be. If you send us a message stating that you no longer wish to receive emails from us, we will not send any further emails to the email address you indicate.

We use your data to:

Improve user experience on our website

Prevent fraud

Build statistics

Cookies

We use “cookies” to enhance the functionality of our Internet site and to make its use more convenient for you. When you enter our website, these “cookies” may be used to store data on your computer. You can adjust the settings on your browser to prevent cookies from being stored on your computer. However, this may limit the functionality of our website.

Cookies will be stored on your computer when you are using this website. Cookies are small text files, which are stored on your hard drive in connection with the browser software you use and from which the body (in this case us) setting the cookie, will receive specific information. Cookies cannot execute programs or transmit viruses to your computer. They simply serve the purpose of making the overall internet offering more user-friendly and effective.

  1. a) The website uses cookies to the following extent: Transient cookies (for temporary use), persistent cookies (time-limited use), third party cookies (from third parties).
  2. b) Transient cookies are deleted automatically once you close your browser. These include specifically the so-called session cookies. They store a so-called session ID, with which various requests from your browser can be assigned to a common session. It allows your computer to be recognized when you visit the website next time. Session cookies are deleted once you log out or close your browser.
  3. c) Persistent cookies are deleted automatically after a specified time, which can vary from one cookie to the next. You have the option to delete all stored cookies at any time via the setting options of your browser.
  4. d) You can configure the settings of your browser according to your wishes. Which means you can e.g., refuse to accept third party cookies or all cookies. This setting option may, however, result in you not being able to use this website’s full functionality. You can also change the settings in your browser to ask for your permission every time a cookie tries to access your computer.

 

Log files

When you visit our website, we generally only collect and store personal data that you actively provide to us. However, when you visit our website, your browser will automatically send us data stored in log files, the so-called server log files, which are the following information

Type and version of your browser

Operating System

Referrer URL

Host name (IP address)

Date and time of retrieval

These logfile records are only available for us in an anonymized format and therefore cannot be traced back to individuals. We use them to improve our offering and make our website more user-friendly, to find and fix bugs, and to control server load.

Contact form

If you send us inquiries via our contact form, your details from the inquiry form, including the contact details you provided there, will be stored to process the request and in case of follow-up questions. We will not share this information without your consent.

Newsletter

When you register for our newsletter, your email address and your permission is saved and is used exclusively for our own advertising purposes and do not pass it on to third parties. We will use your information until you request to stop receiving the newsletter. You can request to stop receiving the newsletter at any time.

Account opening

You can register on our website to use additional functions on the site. We only use the data entered for the purpose of using the respective offer or service for which you have registered. For important changes, for example, in the scope of the offer or in the case of technically necessary changes, we use the e-mail address provided during registration to inform you.

SSL encryption

This site uses SSL encryption for security reasons and to protect the transmission of sensitive content, such as the requests you send to us as the site operator. You can recognize an encrypted connection by changing the address line of the browser from “http: //” to “https: //” and the lock symbol in your browser line. If SSL encryption is enabled, the data you submit to us cannot be read by third parties.

Data transmission to third countries

We do transfer data to third countries outside the European Union. This is done based on statutory contractual provisions that are intended to ensure adequate protection of your data and that you can consult upon request.

Data storage

We store your data,

if you gave us your consent and until you revoke it, if we need the data to execute a contract and if the contractual relationship lasts, if we use the data based on a legitimate interest, if you did not ask us to delete it.

 

We use – like almost every website operator – analysis tools in the form of tracking software to determine the frequency of use and the number of users of our website.

Google Analytics

Google LLC (“Google”), 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA
We use Google Analytics on our website. Google Analytics is a web analysis service that optimizes the use of our website. The IP address that is communicated from your browser using Google Analytics is not combined with other data from Google. As part of Google’s tracking system, information on products that you have ordered will also be transmitted. The data sent by us and linked to cookies, user IDs and advertising IDs will be deleted automatically after 36 months. Further information on the terms of use and privacy policy can be found at  https://www.google.com/analytics/terms/de.html  and  https://policies.google.com/?hl=de. The legal basis for the use of Google Analytics is Art. 6, para. 1(f) of the GDPR.

Woocommerce

All our orders are processed through Woocommerce. Your information provided during the order process in addition to the information about your order (name, address, email address, account number, invoice amount, currency, and transaction number) is passed to Woocommerce. The transfer of your data is solely for the purpose of processing your order. For more information about Woocommerce privacy, visit https://automattic.com/privacy/

We do everything within our power to protect and maintain the security of your data. Please do not hesitate to contact us if you have any questions or comments on our privacy policy. If you have any questions regarding the collection, processing, or use of your personal data, regarding the disclosure, correction, blocking, or deletion of data, and regarding the retraction of any consents that have been granted, please contact: contact@patronne.be . And please do not forget one thing, we are all human and we can make mistakes.

Status of this Privacy Policy

contact@patronne.be   2021

We reserve the right to change this Privacy Policy at any time with future effect.