FAQ’s

Delivery of your parcel within the Benelux normally takes place within 5 working days. During holidays and sales periods it can take a little longer. Unforeseen circumstances beyond our control (strikes, extremely bad weather conditions, pandemic …) can also cause your package to be on the road a little longer.

Yes. We deliver in the Benelux and most other countries. Please contact us at contact@patronne.be so that we can make you a personalized proposal.

If you are not at home during the normal delivery times of our delivery services, we can also send your order to another address. When placing the order you have the option to enter a separate delivery address in addition to the billing address. There you can enter the address where you want your parcel delivered: at your work, at someone of your family…

Yes. After you have placed your order and payment, you will automatically receive an email confirming your order. Later, when your package has been sent, you will receive an e-mail from us with ‘Track & Trace’ information regarding your package

If you have a question or concern about your delivery, please contact us by contact@patronne.be. We are happy to track your delivery and find out the status of the delivery of your package.

When your package has left with a carrier you will receive an email from us and the carrier with ‘Track & Trace’ information regarding your package. You can follow your entire delivery in detail at any time using this track & trace information.

If you have a question or concern about your delivery, please contact us by contact@patronne.be. We are happy to track your delivery and find out the status of the delivery of your package.

The transport employee will drop by once with your package. After the first unsuccessful delivery attempt, the transport employee will deliver your package the same day at a pickup shop or collection point in your area. Here you can then pick up your package whenever you want within 7 working days.It is important to know that after the unsuccessful delivery attempt, the transport employee will also leave a note for you in your letterbox with all relevant information about your package, including the pickup shop where he / she will deliver your package. If the parcel is not picked up within 7 working days, the package will be returned to our headquarters. In that case we will contact you to further discuss any details about your order. If you have a question or concern about your delivery, please contact us by contact@patronne.be. We are happy to track your delivery and find out the status of the delivery of your package.

No, as we love to spend time with our family, we do not send out any deliveries during national holidays. Please note that it might take a day or two longer to receive your package during national holidays.